Return policy

Return Policy

Important information

At RestUp, we stand for real results — not empty promises.
That is why we offer our 30-Night Sleep Guarantee.

You have 30 nights to test RestUp risk-free
Refunds are processed within 5 business days after inspection
No restocking fees or hidden costs
Return shipping costs are the customer's responsibility
Exchanges are possible
This return policy is subject to our general terms and conditions

Return Procedure

We understand that your body sometimes needs time to adjust to better breathing and deeper sleep.
That is why we recommend utilizing the full 30-night trial period.

Not satisfied after this period? You can easily request a return.

To be eligible for a return:

Products must be returned in original condition and packaging
For hygienic reasons, opened nasal strips cannot be returned, unless within the 30-night guarantee
Items with clear signs of use outside of this guarantee are excluded

To initiate a return, send an email to info@rest-up.n l with your order number and reason for return.

Without registering the return to the return address, we cannot issue a refund:

Return address:
Company name: MW Collective.
Address: Bredasingel 60, 6843 RE, Arnhem, The Netherlands

Our team will guide you step-by-step and send you the return instructions.
You will then need to:

Create a return label yourself
Use a shipping method of your choice
Keep the shipping receipt with track & trace safe

⚠️ RestUp is not responsible for return shipments that do not reach our warehouse.

Refunds

Once your return is received and inspected, the full purchase amount will be refunded within 5 business days via the original payment method.

During busy periods (such as holidays or promotions), processing may take slightly longer.

Exchanges

Not completely satisfied and want to exchange? No problem.

The product you wish to exchange
The reason for the exchange

We will assist you as quickly as possible and ensure a suitable solution.

Cancellations

Would you like to cancel your order? Please contact us as soon as possible via info@rest-up.nl

Once an order has been processed or shipped, it can no longer be cancelled.

Damaged or incorrect delivery

Have you received a damaged or incorrect product?

Send us:

Clear photos of the problem
Your order number

to info@rest-up.nl
We will resolve this for you as quickly as possible.

Customer Service

Monday – Friday: 09:00 – 17:00
Saturday & Sunday: 10:00 – 17:00

Webshop name: Rest Up
Email: Info@rest-up.nl
Company name: MW Collective.
KVK (Chamber of Commerce): 98160184
Address: Bredasingel 60, 6843 RE, Arnhem, The Netherlands
Phone number: +31 643785836